Work Setup: Onsite (Banilad, Mandaue)
Work Schedule: 8pm - 5am
We are looking for a results-driven Senior Sales Team Leader who thrives in the fast-paced world of outbound telecommunications. You will oversee and guide our tele sales agents in delivering exceptional customer experience while consistently achieving strong sales results.
Key Responsibilities:
- Performance: Lead a team of outbound telesales representatives to consistently hit and exceed aggressive sales targets.
- Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
- Training & Development: Take charge of the end-to-end lifecycle of new hires—conducting 2-week training sessions, role-playing, and managing the critical “nesting” period.
- Data-Driven Coaching: Use performance data and QA call-listening insights to provide actionable coaching that improves conversion rates.
- Operations & Process Compliance: Ensure accurate use of CRM systems (e.g., HubSpot) across the team while maintaining a high standard of data accuracy, call logging, and follow-ups.
- Scale the Business: Manage a steady flow of new sales talent, ensuring they are integrated effectively into the floor.
Requirements:
- Experience: Mandatory of 3 to 5 years of Sales Manager / Supervisor experience in a BPO operations environment.
- Leadership Style: Strong leadership and communication skills. A self-directed leader who takes ownership of their team’s results and doesn’t wait for instructions to solve problems.
- Industry Knowledge: Strong background in BPO sales-driven environments. Telecommunications (Telco) experience is highly preferred.
- Tools: Proficient in CRM software (e.g., HubSpot) and Microsoft Office applications, including (but not limited to) Outlook, Teams, Excel, Word, PowerPoint, as well as Microsoft 365
- Communication: Exceptional English communication skills, both written and verbal.