Availability: Must be amenable to start ASAP
Responsibilities:
- Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
- Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
- Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.
Requirements:
- At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
- With at least a college level education
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline processes
- Willingness and ability to work onsite in Makati with flexible working hours
- Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting