Location: MOA Pasay
Work Setup/Shift: Onsite; Shifting Schedule
Responsibilities:
- Customize and manage the workforce management software to align perfectly with our organization's goals
- Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
- Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
- Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
- Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness
Requirements:
- At least 12 months of experience in a workforce management software administrator or similar role
- Must be amenable to start ASAP
- Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
- Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
- Outstanding communication and training expertise to empower call centre agents and supervisors
- Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings