Location: Davao / MOA Pasay
Work Setup: Onsite
Shift Schedule: Night Shift
Responsibilities:
- Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
- Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
- Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.
Requirements:
- At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
- Background in Business Management or Computer Science
- Must be amenable to start ASAP
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline processes
- Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting