About Velos IoT
Velos IoT provides managed IoT connectivity solutions that help businesses connect and manage devices across multiple networks and geographies.
We work with customers across a range of industries, supporting their connectivity needs as their businesses grow.
About the Role
We are looking for a commercially minded Growth Account Manager to manage and develop an existing portfolio of B2B customers across EMEA.
This is a customer growth and portfolio coverage role, focused on building strong, long-term customer relationships, protecting recurring revenue and identifying opportunities to grow existing accounts.
You'll take ownership of your customer portfolio, understand how customers use our connectivity solutions and proactively identify opportunities for expansion through increased adoption, upselling and cross-selling.
We're looking for someone who enjoys working with customers, takes a proactive approach to account development and is comfortable being accountable for measurable commercial results.
What You'll Be Doing
- Manage and develop an assigned portfolio of existing B2B customers, with responsibility for retention, revenue growth and commercial performance.
- Build strong relationships with key stakeholders, understand their business needs and identify opportunities to add value.
- Drive account growth through upselling, cross-selling, increased adoption and reactivation opportunities.
- Develop account plans and prioritise customers based on growth potential, revenue and retention risk.
- Conduct regular customer reviews and proactively identify opportunities to strengthen relationships and expand business.
- Identify potential churn or revenue contraction risks early and take appropriate action to protect customer relationships and recurring revenue.
- Support the transition of newly acquired customers from the New Business Sales team, helping them achieve successful onboarding and ongoing growth.
- Maintain accurate account information, sales opportunities and revenue forecasts in Salesforce.
- Collaborate with Sales, Support, Product, Operations, Engineering and Finance to resolve customer issues and deliver commercial outcomes.
What We're Looking For
- Around 3-5 years of experience in B2B Account Management, commercial Customer Success or customer growth roles.
- Proven experience managing an existing customer portfolio, with responsibility for retention and revenue expansion.
- Experience identifying and closing upsell and cross-sell opportunities within existing accounts.
- A commercial mindset, with the ability to recognise growth opportunities and manage customer relationships proactively.
- Strong relationship-building, communication, negotiation and stakeholder management skills.
- Confident working with customer data, revenue metrics, forecasts and CRM systems, ideally Salesforce.
- Ability to work independently, prioritise effectively and collaborate with different teams.
Experience in IoT connectivity, telecommunications, SaaS or another recurring-revenue technology business would be a strong advantage.
What Success Looks Like
- Strong customer relationships and consistent coverage across the assigned portfolio.
- High customer retention and proactive management of churn risks.
- Measurable net revenue and margin growth across the existing customer portfolio.
- Successful conversion of upsell, cross-sell and customer expansion opportunities.
- Accurate forecasting, effective account planning and disciplined CRM management.
What We Offer
- The opportunity to take ownership of an established customer portfolio and make a measurable impact on its growth.
- A commercially focused role with the freedom to shape how you develop customer relationships.
- The chance to work in the growing IoT connectivity industry with customers across different markets.
- A collaborative, international team and opportunities for professional development.
- Competitive base salary with performance-linked variable pay.
- Flexible working arrangements, depending on location.
Location
Remote - UK / Estonia (Employment), or other EU countries (B2B Contract)