Availability: Must be amenable to start ASAP
Work Setup: Onsite (Makati)
Responsibilities:
- Monitor real-time data and daily operations to achieve performance goals.
- Analyze live metrics to identify trends, challenges, and improvement opportunities.
- Work with teams to adjust schedules and resources based on current data.
- Prepare detailed performance and exception reports for management.
- Support implementation of strategies to enhance service quality and operations.
- Collaborate with stakeholders to promptly resolve operational issues.
- Document activities accurately following company policies and procedures.
Requirements:
- At least 12 months of experience in real-time analysis, workforce management, or operations monitoring
- Finished at least senior highschool level education
- Strong analytical skills and expertise in Microsoft Excel and various data tools
- Excellent communication and interpersonal skills
- Able to work onsite in Makati with flexible hours to support the company's dynamic operations
- Ability to multitask and perform under pressure