Work Setup:
- Onsite (MOA Pasay)
- Onsite (Alabang)
- Onsite (Cebu)
Educational Attainment:
- At least 2 years in college (No back subjects).
Qualification:
- Minimum 2 years of overall BPO experience and at least 1 year of experience as an SME, QA, or Trainer.
Responsibilities:
- Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit.
- Lead the design, development, and rollout of a robust CARE Team framework and associated processes and tools that proactively meet the language, cultural, industry, and transaction management needs of Operations.
- Effectively convey the mission and activities of the CARE Team to both Clients and Operations/Support Groups.