We are looking for Call Center Agents to join a fast growing account in Makati. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
- Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Makati
- Amenable to work on shifting schedule
- Must be willing to work during weekends or holidays
- Can start ASAP