Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview: As a Technical Writer Team Leader you are responsible for leading a team for creating clear operational, concise and accurate documentation for users, according to the standards and guidelines established in the team. In addition, a Technical Writer Team Leader is responsible for coordinating the activities of technical writing as well as translation of documents. Position Responsibilities: Lead a team of writers and quality analysts in producing support content for advertisers. Ensure that the writing and quality workflow meets key performance indicators (KPIs), including quality and other SLAs. Establish, maintain, and improve processes, training, and feedback mechanisms to ensure these KPIs are met. Liaison with other Googlers and management to report on KPIs and draft detailed plans for improvement. Serve as a project manager for any special projects and ensure deliverables also meet KPIs and SLAs. Conduct data analysis and prepare reports to communicate team operations. Coach and mentor writers as needed. Serve as a backup quality analyst or writer as needed. Minimum Qualifications: Proficient in web publishing, and at least one content-management system Strong decision-making, communication, and collaboration skills. Excellent verbal and written English language skills Experience in technical writing / editing digital content of medium length (400-700 words) Experience in operations management, such as program manager, managing editor, or project management. Ability to understand technical or product documentation source materials. Ability to spot trends in data and drive operational excellence. Passion for driving operational and process improvements. A passion for producing great content. Excellent technical and business communication skills Strong organizational and time-management skills Ability to manage multiple projects and responsibilities in a fast-paced and team focused environment Great interpersonal skills, proactive approach, and a positive attitude Required Certification(s): NA Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected]. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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