Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Program Management Senior Specialist, you will play a pivotal role in supporting Data Analytics and Business Intelligence teams, program efficiency, and collaborative execution. You will be instrumental in supporting Data Analytics and Business Intelligence teams, driving program efficiency, and facilitating collaborative execution. Additionally, you will be responsible for organizing and prioritizing tasks, managing cross-program dependencies, overseeing project planning and execution for Data related initiatives such as Business Intelligence - Dashboard and AI solution development, and providing comprehensive status updates to stakeholders. Core Responsibilities Collaborate with Data developers and data scientists to organize, prioritize, and meticulously track tasks to ensure the achievement of project objectives and facilitate productive team discussions. Effectively manage dependencies across various teams, working in concert with fellow program managers to ensure alignment and efficiency. Lead programs within technical domains, specifically for Data and Business Intelligence initiatives and programs, ensuring operational efficiency through activities such as product launch management, project reviews, user immersion initiatives, and informational newsletters. Oversee prioritization processes at the team level to establish clear objectives and key results (OKRs) in collaboration with Engineering, Business Stakeholders, and partner organizations. Cultivate and maintain professional relationships to facilitate effective collaboration, information gathering, strategic decision-making, and influence stakeholders. Develop comprehensive project plans, monitor progress, and execute launch activities for software development projects. Provide regular, detailed updates to stakeholders regarding project and program status. Elicit, prioritize, and document feature requirements based on user feedback. Engage in close collaboration with Data development teams to define precise product specifications and timelines. Own and manage Bug triaging process to prioritize, assign, and monitor bugs post launch, and communicate to requestors. Minimum Qualifications Bachelor’s degree in a technical field or equivalent practical experience. Four (4) to six (6) years of progressive experience in program management within a technical environment, specifically with engineering stakeholders. Four (4) to six (6) years of experience in project management. Comprehensive understanding of product management principles and the software release cycle. Exceptional written and verbal communication skills, demonstrating the ability to facilitate relationships, develop detailed project plans, running project standups and generate comprehensive communications. Proficiency in SQL. Preferred Qualifications Demonstrated experience with Agile methodologies. Direct experience working with business intelligence/data science teams. Proven ability to exhibit flexibility and adaptability, exercise sound judgment in a dynamic and fast paced environment, and effectively manage competing priorities and goals. Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected]. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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