- Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
- Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
- Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
- Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
- Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
- Coordinate hardware deployments, replacements, upgrades, and asset management activities.
- Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
- Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
- Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
- Collaborate with internal IT teams and external partners to continuously enhance services and user experience.
- Native Portuguese and Fluent English
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
- Monitoring and reporting of the production environment (dashboards, KPIs).
- Monitoring and improvement of procedures and documentation.
- Basic knowledge of Apple environment (iPhone).
- Incident and request processing (ITIL – ticket tracking).
- IT Support experience in a large enterprise environment.
- At least 2 years of onsite support and customer care is required.
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
- Motivation and real desire to improve and learn.
- Organized, able to work independently, pragmatic, and hands-on approach.
- Strong oral and writing skills adapted to a professional environment.
Please note that this position is initially part-time, with the possibility of evolving into a full-time role.
All our positions are open to both women and men and are, of course, open to people with disabilities.