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Infrastructure Observability
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Log Management
Meet Edwin AI
Turn fragmented cross-domain event noise into explainable, guided action.
AI Agent
Deploy specialized AI agents to handle investigation across the incident lifecycle.
Event Intelligence
Compress raw alert storms into high-fidelity, prioritized insights.
AI Automation
Execute governed, closed-loop remediation across automation playbooks.
ITOps Context Graph
Unify topology, telemetry, and changes into an AI-ready context layer.
MCP
Establish traceable, secure governance boundaries for AI tool integrations.
Manage, configure, and govern AI agents from one place.
Network Monitoring
Accelerate time to innocence with deep network path and device visibility.
Server Monitoring
Track server health, OS metrics, and resource utilization across environments.
Remote Monitoring
Monitor distributed endpoints, branch networks, and remote facility health.
VM Monitoring
Maximize hypervisor performance and streamline compute capacity planning.
SD-WAN Monitoring
Keep multi-site cloud networks connected with real-time edge visibility.
Database Monitoring
Pinpoint database query bottlenecks to keep business applications fast.
Configuration Monitoring
Minimize change failure rates by tracking device configuration drift.
Storage Monitoring
Track SAN/NAS arrays, IOPS bottlenecks, and storage capacity trends.
Container Monitoring
Automated, real-time visibility for Kubernetes and ephemeral microservices.
AWS Monitoring
Track AWS services, scaling, and costs alongside on-premises data.
Google Cloud Monitoring
Monitor native GCP infrastructure, compute, and serverless resources.
Azure Monitoring
Comprehensive visibility into Azure environments, gateways, and workloads.
AI Monitoring
Track LLM infrastructure, GPU utilization, and AI application stack health.
Oracle Cloud Monitoring
Track OCI native compute, enterprise databases, and cloud storage.
SaaS Monitoring
Validate availability and workforce productivity for critical SaaS apps.
Cloud Cost Optimization
Optimize cloud spend, maintain performance, and control budgets.
Real User Monitoring
Capture actual customer journeys and frontend performance in real time.
Synthetic Monitoring
Emulate user transactions and SaaS workflows to catch problems early.
Endpoint Monitoring
Diagnose remote workforce digital experience across devices and networks.
Website Monitoring
Protect revenue journeys with proactive synthetic checks and uptime tracking.
API Monitoring
Test endpoints and third-party API reliability for critical app integrations.
Application Performance Monitoring
Connect code execution and traces directly to infrastructure health.
DevOps Lifecycle Monitoring
Protect release velocity by validating dependencies during deployments.
Heartbeat Monitoring
Run endpoint checks to catch outages before users notice.
WebPageTest Web Performance
Test, compare, and optimize website speed, Core Web Vitals, and performance across real devices and global locations.
Proactively manage modern hybrid environments with predictive insights, intelligent automation, and full-stack observability.
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for resilience.
Automation
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Modernization and Transformation
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Cloud Migration
Maintain workload performance throughout migration.
Tool Consolidation
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Cost Optimization
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Network Reachability
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Edge Deployment Optimization
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Web Performance Optimization
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Application Resilience
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Workforce Productivity
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Professional Services, Austin, TX
Director, Professional Services
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You’ll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
As the Director, Professional Services, you will lead a high-performing organisation who deliver world-class implementations and training on LogicMonitor’s and/ or Catchpoint industry-leading platform. Your mission is to ensure every customer deployment achieves success through best-in-class SaaS practices, driving measurable outcomes that reflect LogicMonitor’s commitment to excellence.
In this role, you will develop and empower the next generation of technical leaders, fostering a culture of accountability, collaboration, and innovation. You will shape the technical delivery strategy for customers, driving operational efficiency and scalability through metrics-based leadership and continuous improvement.
You will collaborate cross-functionally with Product, Engineering, and Customer Success to refine processes, optimise outcomes, and ensure LogicMonitor’s most advanced and complex solutions are delivered with precision, quality, and customer satisfaction at the forefront.
Here’s a closer look at this key role:
Leadership & Organizational Development
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Lead and develop Professional Services organisation, including both managers and individual contributors, ensuring high performance, accountability, and engagement.
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Build leadership capacity within the team by coaching managers on performance management, resource planning, and professional growth.
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Define and execute a long-term organisational strategy that supports LogicMonitor’s global Professional Services objectives.
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Foster a culture of collaboration, innovation, and continuous improvement across all delivery functions.
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Serve as a key member of the Professional Services leadership team, influencing strategic direction, resourcing models, and delivery best practices.
Operational Excellence & Metrics
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Establish and monitor key performance indicators (KPIs) that measure delivery efficiency, utilisation, quality, and customer satisfaction.
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Drive operational excellence through consistent use of data, analytics, and continuous improvement frameworks.
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Ensure balanced staffing across teams and geographies to meet business objectives and maintain healthy workloads.
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Oversee adherence to delivery methodologies, documentation standards, and compliance with LogicMonitor’s quality and security practices.
Customer Delivery & Success
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Champion LogicMonitor’s delivery excellence by ensuring that every customer engagement reflects best practices and drives measurable outcomes.
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Act as an escalation point for high-visibility customer situations, ensuring timely and strategic resolution.
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Collaborate closely with Customer Success, Project Management, and Support to ensure seamless transitions from onboarding through long-term adoption.
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Engage directly with key customers and partners to stay attuned to industry trends, evolving needs, and opportunities for innovation.
Cross-Functional & Strategic Collaboration
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Partner with Product Management, TechOps, and Engineering to provide structured feedback loops that influence product roadmap and deployment strategies.
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Work with Sales and Customer Success leadership to align technical delivery capabilities with customer expectations and revenue goals.
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Contribute to global Professional Services alignment initiatives, ensuring consistent processes and methodologies across all regions.
Innovation & Continuous Improvement
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Identify and prioritise automation, process optimisation, and service enhancements that improve scalability and customer value.
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Drive the development and adoption of Standard Operating Procedures (SOPs) and best practices that ensure repeatable, high-quality delivery.
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Support the development and implementation of new delivery models that align with LogicMonitor’s evolving product and service strategy.
Experience & Leadership
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10+ years of experience in Professional Services, IT Operations, or Software Development, with at least 5 years in a management role leading both individual contributors and other managers.
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Demonstrated success building and developing high-performing leaders within a technical organisation, including defining objectives, providing mentorship, and ensuring operational consistency across teams.
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Proven ability to scale delivery organisations, balancing customer needs, team development, and business goals across multiple geographies.
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Strong experience driving team accountability through data, metrics, and structured performance management frameworks.
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Exceptional communication and collaboration skills, with a track record of cross-functional influence across Product, Engineering, and Customer Success.
Technical Expertise
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Deep understanding of the observability and monitoring landscape, including metrics, logs, alerting, and related SaaS delivery methodologies.
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Strong working knowledge of core protocols and technologies such as SNMP, WMI, and APIs used in enterprise IT operations and monitoring.
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Proficiency in scripting and automation using Python, PowerShell, or Groovy/Java, and experience with modern development workflows and version control (Git).
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Solid understanding of Windows and Linux server administration, cloud platforms (AWS, Azure, GCP), and IT infrastructure technologies.
Education & Certifications
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Bachelor’s degree in Computer Science, Information Systems, or related technical discipline, or equivalent professional experience.
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PMP, CAPM, CSM (Certified Scrum Master), or equivalent certifications preferred but not required.
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Certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, or MCSA are a strong plus.
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 09/28/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
#LI-TD1#LI-Hybrid #BI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.