Responsibilities:
- Solve situations related to policies and holders, clients, third-party providers, collaborators, and queries with the help of specific HR procedures;
- Ensure the accuracy of the documents processed according to the norms and objectives set by the direct manager;
- Update processes and procedures reflecting the acknowledged changes;
- Develops good client relationships and raises in time the risks related to client management satisfaction;
- Subject to regular local supervision of progress against results;
- Proactively performing preventive quality controls and taking corrective actions when errors occur.
HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with the specific sub-processes, including: benefits, health, pension, payroll, onboarding management, etc.
Qualifications:
- Good knowledge of German and English, B2 level;
- Nice to have previous experience in HR/Payroll/Administration;
- Negotiation skills;
- Bachelor's degree;
- Good communication skills, oriented and analytical skills;
- Confident, positive, hardworking, highly motivated and able to learn.