Envision Employment Solutions is currently looking for a Card & Payment Operations Manager for one of our partners, a leading Digital Bank!
THE ROLE
You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.
WHAT YOU’LL DO
- Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment
- Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery
- Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself
- Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls
- Investigate the root cause of recurring issues and put corrective actions and automation in place
- Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean
WHAT WE’RE LOOKING FOR
- 10 to 15 years in card or payment operations within a bank or fintech
- Strong command of card scheme rules, and the payment rails beneath them
- Hands on experience running chargeback and dispute resolution
- Familiarity with core banking and card management systems
- A strong operational risk awareness and control mindset
YOU’LL THRIVE HERE IF YOU
- You believe an operation that works quietly every time beats one that impresses when it is watched
- You’d rather fix the root cause of a recurring exception than reconcile it again next month
- You read a scheme rule as an operational control, not a formality
- You feel a failed transaction the way the customer does