The IT Business Analyst - SFDC Operations will be responsible for daily operation, maintenance, user support, issue troubleshooting, configuration support, data quality monitoring, and continuous improvement of Salesforce solutions for China business. This role will work closely with business stakeholders, Salesforce administrators, development teams, integration teams, and regional/global IT teams to ensure stable, secure, and efficient SFDC platform operation supporting sales, service, pricing, reporting, and digital transformation initiatives. How you will do it Support daily operation and maintenance of Salesforce applications, including user support, incident handling, service requests, and production issue follow-up Troubleshoot SFDC production issues, analyze root causes, coordinate with technical teams, and provide timely solutions or workarounds Perform routine Salesforce administration and configuration support, including user access, roles, profiles, permission sets, reports, dashboards, workflows, flows, validation rules, and approval processes Monitor system health, data quality, integration status, and daily job execution to ensure stable SFDC platform operation Support business users in daily SFDC usage, clarify system processes, provide guidance, and collect enhancement or optimization requirements Coordinate with Salesforce development, integration, SAP, middleware, data platform, and regional/global IT teams to resolve cross-system issues Support testing, release validation, deployment preparation, post-release verification, and hypercare activities for SFDC changes Maintain SOPs, support guides, issue logs, knowledge base articles, and operation documentation to improve support efficiency and knowledge sharing Identify recurring issues, process gaps, and automation opportunities, and propose continuous improvement actions to enhance user experience and operational efficiency What we look for Bachelor’s degree or above in Computer Science, Information Systems, Software Engineering, Business Information Technology, or related majors is required A minimum of 3 years of Salesforce operation, administration, support, or application maintenance experience in an enterprise environment Solid understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, reports, dashboards, workflows, flows, approval processes, user access control, security model, and data model Hands-on experience in Salesforce daily support, incident management, service request handling, root cause analysis, and production issue resolution Experience with Salesforce configuration, data maintenance, data quality checks, release validation, sandbox usage, change sets, or metadata deployment is preferred Good understanding of Salesforce integration scenarios with SAP, middleware, data platforms, pricing systems, reporting platforms, or other enterprise applications is a plus Basic knowledge of Apex, SOQL, APIs, batch jobs, or Salesforce development concepts is preferred to support issue analysis and communication with development teams Familiarity with sales management, include pipeline management, Configuration, Pricing and Quotation Familiarity with ITIL processes, ticket management, SLA follow-up, operation documentation, and knowledge base maintenance is preferred Ability to communicate effectively with business users, translate business issues into system support actions, and coordinate across local, regional, and global teams Good communication skills in English and Chinese, with strong ownership, service mindset, problem-solving capability, attention to detail, and continuous improvement mindset Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Platform App Builder, or Platform Developer I are preferred Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

IT Business Analyst - SFDC Operation.

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