What You’ll Be Doing
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in-club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
About You
- Outgoing, positive, and passionate about delivering great customer experiences.
- Confident in administration and able to handle day-to-day club systems.
- Sales-focused, with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, with a willingness to learn and develop your skills for future progression.
Why Join Us?
We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.
Here’s what you can expect:
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
At Frasers Group, we live by our principles:
- Think without limits – move fast, think fearlessly, and take the team with you.
- Own it and back yourself – own the basics, your role, and the results.
- Be relevant – to our people, our partners, and the planet.