We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Primary Role Responsibilities The Project Manager – Migration Services is responsible for planning, coordinating, and driving the execution of client migration projects from legacy platforms to the new Riskonnect solutions. This role ensures that migrations are delivered on time, within scope, and with controlled risk, by orchestrating cross-functional teams, managing dependencies, and maintaining clear communication with clients and internal stakeholders. Essential Duties: As a Project Manager in the Migration Services Team your essential duties will include: • Plan and manage migration delivery o Build and maintain detailed migration project plans covering discovery, build, test, and go-live o Manage timelines, milestones, dependencies, and prioritization o Ensure alignment between delivery teams and client availability • Coordinate cross-functional teams o Orchestrate work across Business Analysts, Analytics Engineers, QA, and Technical teams o Ensure clear ownership, handoffs, and sequencing of activities o Facilitate delivery meetings and regular project check-ins • Manage scope, risks, and dependencies o Identify, assess, and track project risks, issues, and assumptions o Manage scope changes and ensure impacts are understood and agreed o Proactively escalate risks related to config, data, reporting, or client readiness • Drive client communication and alignment o Act as the primary point of contact for clients on delivery execution o Set and manage expectations regarding scope, timelines, and responsibilities o Communicate clearly on progress, risks, and next steps • Support quality and go-live readiness o Ensure testing, UAT, and validation activities are planned and completed o Track defect resolution and readiness criteria o Coordinate cutover, go-live, and post-go-live stabilization • Contribute to delivery standards and continuous improvement o Maintain project documentation, status reporting, and governance artifacts o Capture lessons learned and improvement opportunities o Contribute to standard project templates and delivery best practice Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

Project Manager, Migration Services.

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