Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Developer Lead - Applied AI and Engineering, you will be responsible to manage a team of technical skilled individuals who would build and implement various automation solutions and tools for customers across the globe. Position Responsibilities Leading the Automation engineers while coaching them to deliver the right business solutions. Design/Architecture review of the automation framework and for any new automation ideas. Identify and determine automation opportunities to gain maximum business value and operational efficiency gain. Build strategy on new transformation opportunities across business areas considering a long term view. Program manage businesses automation initiatives to deliver its desired outcomes. Own and track the automation initiatives till closure while creating visibility across the organization. Minimum Qualifications Excellent english communication (both written and oral), strong problem-solving approach with the ability to absorb complex technical concepts and communicate them to a non-technical audience 10+ years of technology experience and knowledge where you have been exposed to leading technology teams while coding, frontend engg, dashboards, reporting, scripting, databases, etc. and have built/executed end to end solutions. 5+ years of proven experience of leading/driving business automation products/tools using various technologies like RPA, AI/ML, GCP or any other process automation technology. 6+ years of experience in any programming languages (Javascript, Python, Java etc.) Experience in evaluating business process automations and prioritizing them using different process frameworks like Lean, Six Sigma etc. Preferred Qualifications Experience in building tools and automating processes using Google stack/products Knowledge of Databases, Rest API, integration, cloud, devops Exposure to business process automation and leading automation teams to deliver solutions for operations Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected]. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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9 Nov, 2026

Google

Program Management Team Lead - Talent Development

Senior level
People & Ops

$126k–157k/yr

US-SVQ-AIRWY5665, United States of America

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