We’re looking for a customer-focused and highly organised Account Manager to join our team on an initial six-month fixed-term contract. This is to help with the current workload and support the team.
You’ll support two prestigious global retail brands, managing day-to-day requests across print and digital artwork production. You’ll oversee projects from the initial brief and quotation through to final delivery, ensuring work meets brand guidelines, agreed service levels, timescales and budgets.
You’ll also support the global adoption of our Storyteq platform, helping with market onboarding, digital template launches and ongoing user support. This is a great opportunity for someone who enjoys working in a fast-paced environment, building strong client relationships and managing multiple projects at once.
Key responsibilities
- Manage projects from the initial brief and quotation through to final delivery.
- Ensure projects are completed on time, within budget and to a high standard.
- Act as a brand guardian, ensuring all work follows the relevant brand guidelines.
- Provide clients with brand guidance and support when required.
- Build strong relationships with local markets and global stakeholders.
- Maintain clear and proactive communication, keeping stakeholders updated on project progress.
- Manage client inboxes efficiently and respond to requests at pace.
- Translate client briefs into clear instructions for internal studio teams.
- Coordinate with internal teams, including the studio and Service Desk.
- Support the wider Client Services team with Out-of-Home and other ad hoc projects.
- Support market onboarding and user adoption of the Storyteq platform.
- Help launch, deploy and manage digital templates.
- Complete quality-control checks across artwork and digital template outputs.
Requirements
Essential
- Previous experience managing client accounts, projects or marketing production activity in a fast-paced environment.
- A customer-focused approach with a commitment to providing excellent service.
- Experience managing multiple projects, deadlines and changing priorities at the same time.
- Strong organisational and prioritisation skills.
- Excellent attention to detail and a methodical approach to work.
- Demonstrable experience building positive relationships with clients and internal stakeholders.
- Strong written and verbal communication skills.
- The ability to understand client briefs and communicate requirements clearly to delivery teams.
- A proactive, adaptable and solutions-focused approach.
- The ability to remain calm, professional and confident under pressure.
- Proficiency in Microsoft Excel and other core Microsoft Office applications.
- A collaborative approach and the ability to work effectively as part of a wider team.
Desirable
- Experience supporting global retail, fashion or consumer brands.
- An understanding of print and digital marketing production.
- Experience managing artwork production or creative studio workflows.
- Familiarity with brand guidelines and quality-control processes.
- Experience working to agreed service-level agreements and project budgets.
- Experience supporting the onboarding or adoption of a digital platform.
- Previous exposure to Storyteq or another digital asset, creative automation or template management platform.
- Experience supporting digital template launches or Out-of-Home campaigns.
- Commercial awareness when managing project scope, quotations and budgets.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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