Field Service Technician
100% ONSITE - LOCAL CANDIDATES ONLY!!!
Location: Charlotte, NC (Headquarters)
Position Overview
We are a global provider of workplace safety solutions dedicated to enhancing industrial safety standards. We are currently seeking a proactive and inquisitive Field Technician to join our team at our Charlotte, North Carolina headquarters. In this dynamic role, you will provide hands-on technical support and play a key part in supporting our rapid sales and operational growth across the North American market.
Key Responsibilities
- Deliver front-line technical support to customers in the field and remotely.
- Diagnose, isolate, and troubleshoot complex technical, hardware, and software issues.
- Assist clients with system setup, maintenance, and operational inquiries to ensure optimal product performance.
- Document service activities, technical resolutions, and customer feedback accurately within internal tracking systems.
- Collaborate with internal sales and engineering teams to support customer onboarding and ongoing satisfaction.
Requirements & Qualifications
- Experience: Minimum of 2 years of experience in a field service, technical support, or similar role within structured organizations.
- Technical Proficiency: Solid working knowledge of relevant workplace technologies, hardware diagnostics, and software troubleshooting.
- IT & Software Skills: Strong foundational IT knowledge and proficiency in Microsoft Office Tools (Excel, Word, Outlook, Teams).
- Customer Focus: Proven track record in delivering high-level customer service and clear technical communication.
- Core Competencies: Strong analytical problem-solving abilities paired with high organizational proficiency and self-motivation.