Main Function:
The Group Facilities Manager is responsible for the strategic management, coordination, and oversight of all facilities, buildings, infrastructure, and related services across the Group's business operations.
The role ensures that all facilities are safe, secure, functional, compliant, cost-effective, and properly maintained to support business operations. Responsibilities include planning and executing maintenance activities, coordinating repairs and improvement projects, managing contractors and service providers, overseeing facilities-related expenditure, and responding to operational issues as they arise.
The position is also responsible for developing and implementing Group-wide facilities management policies, procedures, and standards, identifying opportunities for operational improvements, and supporting the long-term maintenance and development of the Group's physical assets.
Key Responsibilities
Strategic Facilities Management
- Develop and implement a Group-wide facilities management strategy aligned with business needs and operational priorities.
- Establish policies, procedures, and standards for the management and maintenance of all properties.
- Oversee and actively support the day-to-day management of facilities across all business locations, ensuring operational needs are addressed promptly.
- Conduct regular site inspections and facilities assessments to identify maintenance needs, safety concerns, and opportunities for improvement.
- Develop and execute short- and long-term facilities improvement plans to maintain infrastructure and support business growth.
- Identify opportunities to improve operational efficiency and reduce facilities-related costs.
Building Maintenance and Asset Management
- Develop, implement, and monitor preventative, corrective, and emergency maintenance programmes across Group facilities.
- Coordinate and supervise maintenance and repairs of buildings, electrical systems, plumbing, air-conditioning, generators, and other critical infrastructure.
- Conduct routine inspections to assess building conditions, identify defects, and ensure maintenance issues are addressed promptly.
- Develop and monitor maintenance schedules.
- Maintain an accurate inventory of buildings, equipment and other physical assets.
- Coordinate repairs, renovations, upgrades, and refurbishment projects.
Health, Safety, Security and Regulatory Compliance
- Ensure Group facilities comply with applicable health, safety, fire, environmental, building, and other statutory requirements, in collaboration with the relevant departments.
- Conduct regular facilities inspections to identify safety hazards, security vulnerabilities, and infrastructure risks, ensuring timely corrective action.
- Work closely with the Safety, Environmental Impact and Risk, and Security teams to identify, assess, and mitigate facilities-related risks.
- Collaborate with Group Security and Compliance to ensure physical security infrastructure, including access controls, perimeter fencing, lighting, and surveillance systems, is properly maintained.
- Monitor statutory inspections, permits, certifications, and licensing requirements relating to buildings, facilities, and infrastructure.
- Support the investigation of facilities-related incidents and implement corrective and preventative actions within the function's responsibility.
Budgeting and Financial Management
- Develop and manage the annual Group facilities budget, covering maintenance, repairs, cleaning, and other facilities-related expenditure.
- Monitor facilities expenditure against approved budgets, investigate variances, and implement corrective measures where necessary.
- Identify and implement cost-saving initiatives and operational efficiencies without compromising safety, quality, or service delivery.
- Review and approve expenditure within delegated authority.
- Prepare financial reports and provide recommendations to senior management.
- Monitor utility consumption, including electricity and water, and collaborate with the Operations and the Group Manager - Environmental Impact and Risk (EIR) to identify and implement initiatives that improve efficiency, reduce costs, and support sustainability objectives.
Contractor and Vendor Management
- Identify, evaluate, and recommend suitable contractors and service providers for facilities maintenance, cleaning, landscaping, pest control, repairs, and other facilities-related services.
- Coordinate the procurement and engagement of contractors and service providers in accordance with Group policies and procedures.
- Supervise contractors and service providers, ensuring work is completed safely, on time, within budget, and to the required quality standards.
- Establish and monitor service level agreements (SLAs), performance standards, and contractual obligations.
- Conduct regular inspections of work performed, identify deficiencies, and ensure timely resolution of service delivery issues.
- Ensure contractors comply with Group policies, safety requirements, and applicable statutory obligations, in collaboration with the Safety, Health and Wellbeing team.
- Evaluate contractor performance, maintain appropriate records, and recommend contract renewals, improvements, or termination where necessary.
Capital Projects and Space Management
- Coordinate facilities-related capital projects and major refurbishment works.
- Develop project scopes, budgets, timelines, and specifications.
- Monitor contractors and consultants to ensure projects meet approved standards.
- Ensure projects are completed on time and within budget.
- Assess space utilisation and recommend improvements to accommodate business growth.
- Coordinate office relocations, expansions, and new facility developments.
Leadership and Stakeholder Management
- Provide leadership and direction to facilities and maintenance personnel.
- Establish performance targets and monitor departmental productivity.
- Coordinate facilities requirements with subsidiary managers and department heads.
- Provide regular reports to Group Management on facilities performance, risks, expenditure, and projects.
- Promote a culture of accountability, service excellence, and continuous improvement.
Demonstrated Knowledge, Skills, Experience
- Bachelor's degree in Facilities Management, Engineering, Building Services, Property Management, Construction Management, or a related discipline.
- Professional certification in Facilities Management, Project Management, Occupational Health and Safety, or a related field would be an asset.
- Minimum of 5–8 years' relevant experience in facilities or property management.
- At least 3 years' experience managing multiple facilities, locations, or business units.
- Experience in managing maintenance teams, contractors, budgets, and capital projects.
- Knowledge of building systems, infrastructure, workplace safety, and statutory compliance.
- Experience developing preventative maintenance programmes and facilities management systems.
Competencies:
- Strong leadership and people-management skills.
- Excellent planning, organisational, and project-management abilities.
- Strong financial and budget-management skills.
- Excellent vendor and contract-management capabilities.
- Strong analytical and problem-solving skills.
- Knowledge of building maintenance and engineering systems.
- Excellent communication and stakeholder-management skills.
- Ability to manage multiple priorities across different locations.
- Proficiency in Microsoft Office and facilities management systems.
- High levels of integrity, accountability, and professionalism.