This role will be based in Bengaluru, India.
At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Technical Consultant is a key technical resource for our Customer Success Organisation, from implementation through to long after a customer goes live. In this role you will be the go-to expert for LinkedIn Hiring integrations in Asia Pacific, with a particular focus on India. You will work closely with Customer Success Managers, Account Directors, Onboarding Consultants, Support and Product teams, and with customers' talent acquisition and HR technology teams and their applicant tracking system (ATS) partners, to activate integrations, resolve complex technical issues and help customers get more value from LinkedIn. The ideal candidate is a natural relationship builder with great communication, organisation, troubleshooting and technical skills.
Relationships matter to us. We are looking for individuals who can add to the magic of our team while having a massive impact on our business. Let us know if you are a fit.
Responsibilities
- Lead successful onboarding and activation of customers on LinkedIn Talent Solutions, with a focus on Hiring integrations such as job ingestion and job-posting integrations, Recruiter System Connect and Apply Connect, supporting integration, authentication and consulting efforts as needed.
- Own complex post-activation technical issues and escalations: diagnose root causes, coordinate fixes with customers, ATS partners and internal Support, Product and Engineering teams, and keep customers informed until resolution.
- Consult with a diverse portfolio of customers across India and Asia Pacific, from large, complex enterprises to mid-sized organisations, and support APAC queues alongside peers in other regions.
- Build trusted, strategic relationships with senior talent acquisition, HR and HR technology leaders at customer organisations.
- Conduct technical discovery sessions to translate business objectives into documented functional, integration, security, data and operational requirements.
- Develop and deliver presentations and working sessions that explain our products, integration options and recommended approaches to customers and prospects.
- Partner with Sales, Account Directors and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
- Consult customers on data privacy, security and compliance questions related to their integrations.
- Identify, evaluate and communicate customer trends and recurring issues to leadership promptly, and turn them into knowledge articles, playbooks and process improvements.
- Provide input to internal product teams on customer needs and industry trends, and work closely with Product and Engineering to stay current on product features and platform changes.
Basic Qualifications
- 5+ years of experience in a technical, implementation or solutions consultant, solution architect, or similar customer-facing roles implementing technical products and projects in a SaaS environment
- 2+ years of experience with enterprise integrations (APIs, SSO, data systems)
- 1+ years of experience with any scripting, querying or programming language and/or developer tools, such as SQL, JavaScript/JSON, Postman or Python
Preferred Qualifications
- BA/BS degree in Computer Science, Computer Engineering or a related technical field, or equivalent practical experience
- Experience integrating or working on applicant tracking systems (ATS) and HR platforms, such as SAP SuccessFactors, Workday, Oracle Recruiting Cloud, Greenhouse or Darwinbox
- Hands-on experience with recruiting technology integrations, such as XML job feeds, job-posting APIs or candidate data synchronisation
- Proven project management and stakeholder management capabilities
- Proven experience working with senior executives and complex customers, ideally across India and the wider Asia Pacific region
- Keen attention to detail and the ability to prioritise and manage multiple customer projects and escalations at once
- Knowledge and prior use of case management and collaboration tools such as Salesforce, Dynamics 365, Jira or Confluence
- Communication and presentation skills for both technical and business audiences
- Experience understanding customer security requirements and answering information security, data privacy and AI compliance questions
Suggested Skills
- Customer and Account Relationship Management
- Project Prioritisation and Time Management
- Prescriptive Consulting
- Technical Troubleshooting
- Change Management
- Technical and Business Acumen
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.