We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Provide accurate information about our products and services
- Process orders, refunds, and exchanges efficiently
- Identify and escalate complex issues to appropriate departments
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Stay updated on company policies, products, and services
- Participate in ongoing training and development programs
- Contribute to a positive work environment by supporting team goals
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- Previous customer service experience preferred
- High school diploma or equivalent
- Ability to work flexible hours, including weekends and holidays as needed
- Strong team player with a positive attitude
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)