Yonkers, New York The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an MGM Rewards Representative, you will be the face of our casino’s guest services, responsible for issuing player rating cards to patrons, addressing their questions, and ensuring a seamless experience in accordance with our company policies and regulations. You’ll have the opportunity to make a significant impact by delivering top-notch service and supporting our guests in every way possible. THE DAY-TO-DAY: Deliver outstanding guest service by providing the ultimate guest experience in assisting patrons with player rating cards, reservations, and inquiries Support preferred players by anticipating and catering to the needs of our valued guests, ensuring their visit is exceptional from start to finish Assist in managing reservations for our preferred players, ensuring all arrangements are handled efficiently Share information regarding events and casino offerings to guests THE IDEAL CANDIDATE: Brings at least one year of prior relevant experience working in hospitality, customer/guest service, hotel, or a casino environment with a demonstrated ability to deliver exceptional guest service Communicates clearly and professionally in English, both verbally and in writing, with the ability to confidently handle guest inquiries, concerns, and service recovery situations Has strong problem-solving skills and the ability to thoughtfully resolve guest issues, ensuring a seamless and memorable experience Understands the importance of personalized service and consistently anticipates guest needs to exceed expectations Is knowledgeable about the local area, including attractions and events, and can confidently provide recommendations that enhance the guest experience THE PERKS & BENEFITS: Unlock professional growth with robust development programs, networking events, and community volunteer initiatives Thrive in a supportive environment where teamwork and innovation flourish Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners Enjoy free on-site parking for a convenient start to your day Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11298 Pay Rate: The rate for this role is: $41.79 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [email protected] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

MGM Rewards Representative - MGM Yonkers.

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