Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an on-call Usher at MGM Grand, you will play an essential role in creating a welcoming, organized, and memorable experience for guests attending our live entertainment productions, including Now You See Me and Aces of Comedy. In this fast-paced, high-energy environment, you will assist guests with seating, provide directions and event information, and maintain a safe and enjoyable atmosphere throughout each performance. From delivering exceptional guest service to confidently addressing concerns and enforcing venue policies, you will help ensure every guest enjoys a seamless entertainment experience. THE STARTING RATE: $22.4233 THE DAY-TO-DAY: Assist with planning and executing property casino events, to include creating and developing event concepts and themes, managing creative process for Special Event invitations and collateral, and ensuring consistent best practices are applied Welcome and assist guests attending live entertainment events, providing exceptional service, directions, seating assistance, and general venue information Manage guest seating, verify tickets and seating assignments, and assist with crowd movement to maintain an organized and enjoyable event experience Uphold established venue policies and procedures, including seating restrictions, smoking regulations, and appropriate guest conduct, while maintaining professionalism and discretion Address guest concerns, complaints, and challenging interactions, utilizing effective communication, sound judgment, and de-escalation techniques to resolve issues Monitor guest activity and event areas to identify potential safety concerns, disruptive behavior, and situations requiring additional assistance Respond to unexpected event changes, guest disturbances, and operational concerns while maintaining a calm, professional, and guest-focused approach Support established emergency response and evacuation procedures, communicating concerns and coordinating with Security, medical personnel, and other departments as needed. Collaborate with entertainment operations, Security, and other venue personnel to maintain a safe, welcoming, and well-organized environment throughout each performance THE IDEAL CANDIDATE: Must be a minimum of 18 years of age Prior experience in an usher, entertainment, or event operations role, preferably within a hotel, resort, theater, or live entertainment venue THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14183 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [email protected] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

Usher - MGM Grand Theater.

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