The technician will provide on-site support to the company’s users in their office environment, handling incidents and service requests involving desktop computers, laptops, and printers. In addition, upon request, the technician will perform IMACD services (installing, moving, adding, changing, and removing hardware and software, as well as carrying out on-site reconfigurations). Initial support and remote resolution are handled by the Help Desk; the technician will take action when dispatched.
Required Profile
· Field support technician with experience assisting end users and providing on-site IMACD services.
· Bilingual in English and Spanish, with sufficient proficiency to assist users and coordinate with the team in the USA.
· Must have a personal vehicle, which is essential for traveling between the sites in Kentucky. The service provider is responsible for dispatching its technicians using their own means of transportation.
· Must have a personal mobile phone available for use during service.
· Must identify themselves as an employee of the service provider and must not present themselves as an employee of DXC.
· Ability to obtain and maintain site access credentials and comply with the company’s Environmental, Health, and Safety (EHS) standards, as well as applicable local regulations.
· Complete all mandatory training to keep credentials current.
Other Requirements:
Location: Clay City Lofty Heights Rd, Kentucky, USA
Locations to be covered: Powell Valley Millwork, Clay City, and Powell Valley Millwork, Jeffersonville (Woodworking).
Languages: Advanced Spanish and English (mandatory requirement).
Contract: 1 year
Experience: 2 to 4 years
Schedule and Coverage: Monday to Friday, 08:00 a.m. to 05:00 p.m. local time, Any service outside these hours requires prior approval.