Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.
KEY RESPONSIBILITIES:
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
Billing & Accounting
- Review files and complete billing with accuracy and timeliness
- Review invoices and send charges
- Manage destination charges and special billing procedures (e.g., White Glove)
- Post financial transactions promptly
- Monitor accounting and billing reports
- Ensure files are settled and closed out properly
- Maintain clean, auditable financial records
Financial Control & Compliance
- Ensure billing meets internal billing standards and KPIs
- Support audit readiness through proper documentation and accuracy
- Monitor service provider billing sheets
- Escalate billing discrepancies and exceptions
EXPECTATIONS :
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
***MUST BE LOCAL***
- Fully proficient with various software applications (mainframe systems)
- 10-key by touch
- Displayed ability to work independently with minimal supervision
- Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- Functions efficiently in a high stress environment
- Willing to work overtime
- An intimate understanding of Export Compliance
- Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation
Reporting Structure:
- Transcon Lead Agent, Transcon Supervisor, Transcon Manger
Expected Hourly Range: $22.00 – $30.00
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
May be eligible for bonus following first year of continuous employment in position.