The CLS Logistics Agent provides dedicated operational support to assigned strategic customer accounts within the Critical Logistics Services (CLS) department. The primary focus of this role is the accurate and timely creation of FedEx shipping labels, proactive shipment tracking, and exception management for small package and parcel movements. The Agent serves as a key contributor to account-level service performance, ensuring visibility, data integrity, and responsive communication across the full shipment lifecycle. This position supports extended-hours coverage and works in close coordination with CLS Coordinators, Leads, and the CLS Supervisor.
Core Shipment Processing (approx. 60%)
- Generate, verify, and process FedEx shipping labels for assigned accounts, ensuring accuracy of addresses, service levels, weights, dimensions, and account billing references.
- Perform proactive track-and-trace of all in-transit shipments; identify and act on delays, misroutes, and delivery exceptions before customer escalation.
- Initiate and follow up on FedEx traces, claims, and service recovery actions through resolution.
- Retrieve and validate proof of delivery (POD) records and confirm final delivery status for all assigned shipments.
- Screen shipments for address validation and regulatory red flags; escalate dangerous goods or compliance questions to the assigned CLS Coordinator or Lead.
Account Support & Reporting (approx. 25%)
- Prepare and distribute daily and shift-end shipment status reports to assigned accounts and internal stakeholders.
- Maintain accurate, real-time milestone updates in company systems and customer-facing portals.
- Audit FedEx billing against quoted rates; identify, document, and escalate discrepancies for correction or credit.
- Compile volume, on-time performance, and exception data in support of account scorecards and quarterly business reviews.
- Prepare supporting shipment documentation, including commercial invoices and packing lists, as required.
Coverage & Team Support (approx. 15%)
- Serve as the primary point of contact during assigned shift hours for late-day pickup requests, carrier cutoff escalations, and urgent shipment inquiries (second shift).
- Prepare end-of-shift handoff notes to ensure continuity between first and second shift and into the following business day.
- Provide backup label, manifest, and tracking support during volume surges or Coordinator absences.
- Participate in cross-training with CLS Coordinators to build operational depth across the department.
- High school diploma or GED required; associate degree or coursework in logistics, supply chain, or business preferred.
- 1+ year of experience in logistics, parcel/small package operations, customer service, or data entry preferred.
- Strong attention to detail and accuracy in high-volume, deadline-driven data entry.
- Proficiency with Microsoft Office (Outlook, Excel) and ability to learn carrier and transportation management systems quickly.
- Clear, professional written and verbal communication skills.
- Ability to work the assigned shift consistently, including the 1:00 PM – 10:00 PM schedule where applicable.
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus