Contract Term
This is an 8-month fixed-term contract, with the potential to convert to an ongoing position depending on business needs.
Position Purpose
The Billing and Accounts Receivable Manager leads carsales' end-to-end billing and collections function across all ledgers and entities, ensuring customers are billed accurately and on time and cash is collected in line with agreed terms. The role leads a team of 10 and is the key finance partner to the Sales and Customer Service department on billing, credit and account matters.
Key Responsibilities
- End-to-end billing operations: Accountable for accurate and timely billing across all carsales ledgers and entities, including those absorbed as the business has grown.
- Accounts receivable and collections: Accountable for the full Accounts Receivable cycle, including collections, credit checks, credits, customer statements, cash application, and management of the debtor ledgers.
- People leader: Leads the Billing and Accounts Receivable function within the Finance department. Directly manages a team of 5 billing/AR specialists, with a further 5 indirect reports via the Billing Team Lead. Responsible for workload allocation, performance management, coaching and development, recruitment and succession.
- Customer disputes and resolution: Owns the investigation and resolution of all customer billing disputes end to end, including negotiating payment plans, alternative payment arrangements and out-of-court settlements.
- Debt recovery and legal escalations: Sole point of contact for carsales' external debt collection lawyers (C&G), instructing them on escalated recovery matters and managing those matters through to resolution. Primary owner of the external legal process where matters proceed to court, including court dates and any further legal action.
- Business partnering: Key finance contact for the Sales team on billing, credit and account matters, working across the business to resolve issues at source and support new products, ledgers and customers as they are onboarded.
- Process improvement owner: Leads the team in identifying and delivering billing and accounts receivable process improvements, driving efficiency, automation and accuracy, and embedding changes into ways of working.
Key Relationships
- Internal: Sales, Finance, Customer Service and the Billing and AR team.
- External: Customersm, C&G collections lawyers, external lawyers.
Selection Criteria:
- Minimum 7 years' experience in billing, accounts receivable or credit management, including at least 4 years leading a team.
- Strong ERP/finance system and Excel skills.
- Excellent communication, negotiation and stakeholder management skills, with high attention to detail.
A few other things we want you to know...
- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
- We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
- We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
- Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.
So come and join our team - because every role is a big role in our plans to go big.