Our associates celebrate lives. We celebrate our associates. Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families following the loss of a loved one. Provides exemplary personalized and professional service. JOB RESPONSIBILITIES Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures Negotiates and enters into funeral contracts. Handles contracts, legal documents, and collection of payment in accordance with company policies Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services Arranges for the interment or cremation of human remains Confirms authorization to proceed with the service arrangements Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules Provides aftercare in absence of Family Service Counselor Ensures potential pre-need referrals are shared with Family Service Counselors Prepares and accurately completes documents and online entries related to services, cremations, maintenance Retains heritage and grows market share through active involvement with community, religious and other organizations MINIMUM REQUIREMENTS Education High School diploma or equivalent Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board Experience Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery Certification/Licenses Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board Current state/province issued driver’s license with an acceptable driving record Knowledge, Skills and Abilities Basic knowledge of religious and fraternal organizations customs Knowledge of computers and some software including MS Office Suite required High level of compassion and integrity Good communication skills Problem solving skills Ability to multi task and set priorities Detail oriented Postal Code: 27605 Category (Portal Searching): Operations Job Location: US-NC - Raleigh Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

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