It's fun to work in a company where people truly BELIEVE in what they're doing! To manage and drive the overall performance of the Grocery Department by ensuring operational excellence, effective stock management, sales growth, profitability and exceptional customer service. The role is responsible for leading and developing the grocery team, ensuring product availability, maintaining merchandising standards and implementing commercial strategies that contribute to the overall success of the store. Qualifications Grade 12 / Matric. A relevant retail management qualification would be advantageous. Experience Minimum 3–5 years' experience in grocery retail operations. At least 2 years in a supervisory or management position. Experience managing departmental sales, stock and profitability. Experience managing and developing teams in a retail environment. 2. KEY PERFORMANCE AREAS AND RESPONSIBILITIES 2.1 Commercial and Financial Management Drive grocery sales, gross profit and departmental profitability. Monitor departmental performance against budget and sales targets. Analyse sales trends, margins, shrinkage and stock movement to identify opportunities. Implement strategies to improve sales and profitability. Manage departmental expenses and control operational costs. Identify slow-moving and non-performing stock and implement corrective action. 2.2 Stock and Inventory Management Ensure optimal stock levels and product availability. Manage ordering, replenishment and stock rotation. Monitor stock losses, wastage, damages and expiry dates. Ensure accurate stock counts and investigate stock variances. Maintain effective relationships with suppliers and internal stakeholders. Ensure adherence to receiving and stock control procedures. 2.3 Operational Management Ensure the department maintains excellent housekeeping and merchandising standards. Implement promotional activities and ensure correct pricing and product displays. Ensure compliance with company policies, procedures and food safety standards. Monitor daily operational activities and resolve operational challenges. Ensure shelves are consistently replenished and products are readily available. Conduct regular departmental inspections and implement corrective action. 2.4 Customer Service Ensure customers receive exceptional service. Resolve customer complaints promptly and professionally. Monitor customer feedback and identify service improvement opportunities. Ensure the department is customer-focused and maintains high service standards. 2.5 People Management and Leadership Lead, coach and develop the grocery team. Set clear performance expectations and monitor individual performance. Manage staff scheduling, attendance and productivity. Identify training and development needs. Build a high-performance team through effective communication and accountability. Manage employee relations matters in line with company policies and procedures. Develop succession plans and identify potential talent within the department. 3. KEY PERFORMANCE INDICATORS (KPIs) Achievement of departmental sales targets. Gross profit and margin performance. Stock availability and replenishment effectiveness. Shrinkage and stock loss management. Stock accuracy and inventory control. Promotional execution and merchandising compliance. Customer satisfaction and complaint resolution. Labour productivity and cost management. Employee performance, development and retention. Compliance with operational and food safety standards. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value. Our Mission We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop Our Values Our values are deeply embedded in our culture and guide our actions: Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success. Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding. Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement. Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box. Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions. Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities. Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions. Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business. Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.

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