Anti-Piracy Engagement Specialist
Location: Remote (Must be based in Brazil; candidates in Rio de Janeiro or São Paulo are a strong plus!)
Type: Full-Time Contractor (Starts with a 3-month probationary trial)
Pay: $900 USD Base + Up to $400 USD Bonus Monthly
Top Requirements: Fluent English & Portuguese; 1+ years in Sales, Collections, or Customer Engagement.
👋 THE OPPORTUNITY: WHY JOIN RUVIXX?
At Ruvixx, we are on a mission to protect intellectual property on a global scale. We partner with leading software providers to drive compliance and anti-piracy campaigns, using data-driven insights to ensure fair play in the market.
We are looking for a resilient, negotiation-savvy professional to join our remote team. This isn't your average customer service role! 🚀 It is a strategic engagement position where you will manage investigations, negotiate with business stakeholders in Brazil, and close compliance cases.
If you want to develop expertise in international business, data analytics, and strategic negotiation, we want to help you grow. 🌱
🏆 WHAT YOU WILL BE DOING
- Case Management & Resolution 📂: Lead compliance and anti-piracy cases from initial contact to resolution, engaging directly with customers and internal teams.
- Strategic Negotiation 🤝: Manage important discussions regarding software licensing via email, phone, and virtual meetings. You will turn non-compliant users into happy, licensed customers.
- Data Analysis & CRM Management 📊: Analyze investigation data to evaluate scenarios, prepare detailed reports, and ensure all lead activities are accurately tracked in our CRM.
- Process Optimization 💡: Actively document workflows and share knowledge to help us improve our engagement strategies for the Brazilian market.
🎯 THE IDEAL CANDIDATE PROFILE
- Experience: 1+ years of experience in sales, collections, business development, or customer engagement. (Experience in software compliance or B2B sales is a huge plus!)
- Language Skills 🗣: You must be fully fluent in English (written and spoken) for internal reporting and fluent in Portuguese for customer engagement in Brazil.
- Technical Savvy 💻: Proficiency in MS Excel/Google Sheets and experience using CRM systems to track KPIs.
- Soft Skills: You have a "hunter" mindset—you are resilient, persuasive, and thrive working independently in a fully remote environment.
- Location Bonus 📍: Must be based in Brazil. While this is a fully remote role, being based in Rio de Janeiro or São Paulo is a nice-to-have!
💰 COMPENSATION & CONTRACT DETAILS
- Contract Type: Full-Time Independent Contractor.
- Trial Period: The engagement begins with a mandatory 3-month probationary period to assess performance and fit.
- Base Pay: $900 USD monthly.
- Performance Bonus: Up to $400 USD monthly based on measurable KPIs and case resolutions. (Total On-Target Earnings: $1,300 USD/month).
🚀 HOW TO APPLY
We believe in potential and diversity. If you are a results-driven individual ready to accelerate your career in the global compliance sector, come say hi!
Please submit your CV in English. Applications without an English CV will not be reviewed.