Main purpose As a Claims Analyst, you will play a vital role in protecting the company’s commercial and financial interests across our global shipping operations. You will manage the full lifecycle of demurrage and post-fixture claims - handling submissions, analysing complex charter party terms, negotiating outcomes, and ensuring timely settlement of every case. You will have the opportunity to work closely with shipowners, brokers, counterparties, and internal commercial teams. Your ability to analyse, negotiate, and resolve claims will directly support Trafigura’s profitability while minimizing exposure and loss across the Group. You will also contribute to broader commercial risk management by raising awareness of exposure, supporting contract negotiations, and participating in annual claims and exposure reporting. Key responsibilities Prepare, analyse, and review demurrage and non-demurrage being all post-fixture items (deviation, speed up, heating, purging, port costs, freight differential, war risk costs) Manage the claims process end-to-end—from initial submission through negotiation with owners and counterparties to successful settlement Collaborate with internal stakeholders across all commercial teams to maximize recoveries and minimize losses Build strong working relationships with your customers and negotiate every line item with clarity and confidence Support exposure management through contract reviews, negotiation input, and annual reporting Contribute to enhancing awareness of risk exposure across the business Report P&L to internal stakeholders Required qualifications Bachelor’s degree in Shipping, Economics, or a related subject Understanding of shipping terminology and maritime commercial practices Excellent proficiency in MS Office suite Fluent English (C2 level or equivalent), both written and spoken Preferred qualifications Master's degree in Shipping, Economics, Finance, or a related field Previous experience in claims or operations Familiarity with charter party terms and conditions Experience with ERP systems Previous interaction with chartering or deals desk teams Attributes for success Ownership: Takes responsibility for accuracy and timely resolution of issues Attention to Detail: Demonstrates diligence and thoroughness in reviewing complex agreements and invoices Communication: Negotiates effectively and clearly explains financial findings Organizational Skills: Manages multiple priorities while maintaining data integrity Resilience: Thrives in a fast-paced, high-pressure environment with competing priorities Analytical Thinking: Interprets charter party terms and explains cost implications on the P&L Department overview Based in our Athens office, the Claims Team centrally manages all demurrage and post-fixture claims for Trafigura’s global Oil and Dry Cargo operations. As the single coordination point for every maritime claim across the Group, the team plays a vital role in protecting commercial value, minimizing financial exposure, and ensuring accurate P&L reporting. Working closely with traders, operators, charterers, and counterparties worldwide, the team handles the full lifecycle of complex claims—analysing, negotiating, and settling disputes to maximise profit for the Group. The Claims Team also raises exposure awareness across commercial desks, supports contract interpretation, and contributes to efficient, risk-aware cargo operations. Key Relationships Internal Traders Deals department (Risk Analysis team) Chartering department Operations department Contracts department External Shipowners Brokers Counterparties Equal opportunity employer We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status. Trafigura provides critical resources to the world. Founded over 30 years ago and owned by its employees, the Group is at the heart of global supply, using its deep understanding of commodity markets to make supply chains more efficient, secure and sustainable. Working across a global network, the Group deploys infrastructure, logistics, financing and market expertise to move energy and commodities from where they are produced to where they are needed. By connecting producers and consumers, it brings transparency, resilience and trust to complex supply chains. The business supplies the energy and commodities the world needs today, including oil and petroleum products, metals and minerals, gas and power, while investing in lower-carbon solutions for the future. The Trafigura Group also comprises industrial assets and operating businesses including multi-metals producer Nyrstar, fuel storage and distribution company Puma Energy, fuel supplier and distributor Greenergy, and the Impala Terminals joint venture. The Group employs approximately 14,500 people, of whom more than 1,400 are shareholders, and operates in over 150 countries. Careers at Trafigura A career at Trafigura offers the opportunity to take on meaningful responsibility from an early stage and contribute to a business that plays a vital role in the global economy. As an employee-owned company, we foster a high-performance culture where individuals are empowered to take ownership, challenge themselves and make an impact. We value curiosity, initiative and collaboration, and invest in helping our people develop the skills, experience and networks needed to succeed. Working alongside talented colleagues from diverse backgrounds, employees are given opportunities to learn continuously, solve complex problems and build rewarding international careers. Whether in commercial, operational, technical or corporate functions, our people are trusted to contribute, grow and lead throughout their careers.

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