Job Description Job Purpose The Scientist for CX Product Insights supports consumer experience learning plans and product research for an assigned set of brands/platforms within the Kraft Heinz North American Zone. You’ll help define information needs and execute fit-for-purpose research approaches to answer business and technical questions, supporting product and packaging development from ideation through launch readiness. You synthesize learning into clear, actionable findings that inform renovation and innovation work, applying established CX tools and methods. You’ll partner with R&D (Product & Process Development, Packaging, Sensory), Marketing/Brand, Insights, Culinary, and external suppliers to help translate consumer learning into product, packaging, and technical decisions. Essential Functions & Responsibilities Support consumer experience (CX) research for the assigned portfolio/projects. Execute CX learning plans aligning research to key decisions at each development milestone (prototyping, qualification, launch readiness). Ensure projects have clear, validated CX direction and appropriate documentation as they move through development stages. Design and execute qualitative and quantitative research focused on product and package experience, with support from senior scientists as needed. Synthesize findings from CX research into clear, actionable summaries for assigned categories/brands. Contribute to translating consumer needs and Jobs-to-Be-Done into product and packaging experience targets and design criteria. Prepare research summaries that clarify key findings and recommended next steps, supporting cross-functional discussions. Support management of external research suppliers: fieldwork coordination, timeline tracking, and deliverable quality checks. Manage individual projects and workstreams with attention to prioritization, documentation, and stakeholder communication. Ensure compliance with data integrity and privacy requirements. Expected Experience & Required Skills Bachelor’s degree required in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus, with a minimum 2 year of relevant experience, or Master’s with 1 year, or PhD with no relevant experience in consumer/product research or consumer experience roles supporting product development; CPG experience preferred, food & beverage a plus. Growing ability to translate consumer learning into direction that informs product and package decisions. Foundational qualitative and quantitative research skills: study design, instrument development, synthesis, and storytelling. Familiarity with common research, survey/testing, and analysis platforms. Ability to collaborate cross-functionally in a matrixed environment. Solid organizational skills - prioritization, attention to detail, and on-time delivery. Clear written and verbal communication; ability to work both independently and collaboratively. Analytical problem-solving with strong detail orientation. Ability to manage multiple priorities under guidance. Work Environment & Schedule We believe the office is a critical driver of innovation, connection, and development, but also realize providing flexibility to our employees is critical. To create a more agile and modern workplace, this position will be able to work virtually for up to two days each week and will be expected to work in-person at the assigned work location at least three days per workweek. This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice. Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $77,800.00 - $97,300.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Glenview R&D Center Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.

Scientist, R&D - Consumer Experience BU Support.

more at Heinz.

Consumer Care Medewerker

Materials Specialist

Manager, Business Cycle & Market Intelligence - Global Supply Chain & Procurement Finance

similar roles.

Quality Control Tech 2nd shift

Mill Operator (2nd Shift)

Senior Project Manager/Project Manager (Library Automation Services)

Executive/Senior Executive, Sector Planning, RTD – (1-year contract)