Job Description Wat ga je doen? Als Consumer Care Medewerker behandel je dagelijks consumentenreacties, zoals klachten en vragen, met als doel tevreden consumenten te behouden of de tevredenheid te herstellen. Je registreert alle consumentenreacties zorgvuldig, zodat trends en specifieke issues kunnen worden gesignaleerd. Op basis hiervan kunnen kwaliteitsverbeteringen worden gemonitord en/of doorgevoerd. Dit betekent dat je: Contact onderhoudt met consumenten via e-mail, telefoon, social media en brief. Klachten en vragen over onze producten en promotionele activiteiten op een duidelijke en professionele manier behandelt en beantwoordt. Contact onderhoudt met onze kwaliteitsafdeling over klachtdiagnoses. Samenwerkt met onze Marketing-collega's over producten en promoties. Je rapporteert aan De Consumer Care Manager Benelux en werkt nauw samen met een klein en ervaren Consumer Care-team. Waar ben je goed in? Sterke mondelinge en schriftelijke communicatievaardigheden. Goede contactuele en sociale vaardigheden. Accuraat, zelfstandig en proactief werken. Sterk verantwoordelijkheidsgevoel. Wat breng je mee? Minimaal MBO-werk- en denkniveau. Ervaring met PC/MS Office en het werken met verschillende systemen. Ervaring met telefonische klantcontacten en correspondentie. Sterke interesse in voeding, bakken, koken, gezondheid en mensen. Goede beheersing van het Engels. Kennis van de Franse taal is een pré. Location(s) Nijmegen Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.

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