At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy Job Description: Virtual Order Support (VOSS) Supervisor (Solventum) At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Virtual Order Support Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Leading a national team of Virtual Order Support Specialists responsible for ensuring continuity of order execution, customer experience, and operational performance during approved sales coverage gaps. Managing the team’s operating cadence, workforce planning, workload balancing, capacity assessment, coverage governance, and accountability mechanisms to ensure consistent execution across regions. Leveraging productivity, quality, utilization, fulfillment, customer impact, and capacity data to monitor performance, identify risks, coach team members, and drive measurable operational improvements. Partnering with Sales, Clinical, Customer Experience, Revenue Cycle, Order Operations, and leadership stakeholders to align priorities, resolve barriers, manage escalations, and support business outcomes. Developing and maintaining scalable processes, team readiness practices, reporting routines, and continuous improvement initiatives that support launch stabilization, long-term growth, and operational discipline. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires, at a minimum, one of the following qualifications: High School Diploma Advanced English C1 Bachelor’s degree or higher AND six (6) years of experience in healthcare operations, clinical operations, customer operations, revenue cycle, care coordination, medical device operations, home care, post-acute care, or a related healthcare environment; OR High School Diploma/GED AND ten (10) years of equivalent healthcare operational experience. In addition to the above, the following qualifications are required: Three (3) years of people leadership experience, including responsibility for performance management, coaching, employee development, workload management, and operational accountability. Experience leading customer-facing, patient-impacting, or revenue-impacting healthcare operational workflows in a high-volume environment. Experience using operational metrics, productivity reporting, quality indicators, and performance analytics to identify risks, support decision-making, and drive performance improvement. Experience leading cross-functional initiatives with Sales, Clinical, Customer Service, Operations, Revenue Cycle, or healthcare delivery stakeholders. Strong business judgment, escalation management, written communication, and presentation skills, including the ability to communicate operational recommendations effectively to leaders. Additional Qualifications Additional qualifications that could help you succeed even further in this role include: Experience partnering directly with medical sales, clinical sales, nurse-based sales teams, hospitals, health systems, or healthcare providers. Experience supporting home care, DME, wound care, hospital discharge, post-acute care, or payer and documentation workflows. Experience launching, scaling, or transforming operational teams, programs, governance models, or business functions. Experience developing workforce planning models, KPI dashboards, executive reporting, forecasting, quality review processes, or performance improvement plans. Process improvement, project management, Lean, Six Sigma, healthcare operations, or a related certification. Work location: Hybrid Eligible (Job duties allow for some remote work, with onsite presence in Belén, Heredia, required for Moments That Matter.) Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future

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