Estamos en búsqueda de un Support Engineer L2 para brindar soporte técnico de segundo nivel a usuarios finales y entornos corporativos. La persona será responsable de la resolución de incidentes, implementación de hardware y software, administración de dispositivos y soporte de infraestructura tecnológica, garantizando altos niveles de servicio y satisfacción del cliente.
Support Engineer – Main Responsibilities
Provide full-time technical support for long-term projects, Monday through Friday.
Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
Deploy and manage software packages using Microsoft SCCM.
Perform manual software installations, upgrades, troubleshooting, and issue resolution.
Prioritize and manage multiple support requests in a fast-paced environment.
Provide technical support for laptops, printers, mobile devices, and related peripherals.
Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
Manage, configure, and support email accounts and messaging services.
Maintain accurate documentation of incidents, service requests, and technical procedures.
Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.