What You Can Expect: Establish clear roles and responsibilities for the operations teams and the different tiers with escalation matrixes and measurable KPIs in alignment with the regional Operational Excellence standards Analyse the business and operational gaps before implementation of new IT systems. Ensure a seamless integration between system flows and operations processes before, during and after any roll-out Ensure that data quality is measured on country level, communicated to the respective operations staff in case of issues, clarified with operations staff in cases of questions or suggestions Ensure the data quality issues are tackled by understanding the root causes and create the respective solutions such as training or other methods, to improve the quality Run operational audit and human error analysis to sort out operational issues and develop solutions Overlook the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals Customize the training contents in alignment with Roll-out teams to facilitate smooth roll-out upon the countries’ specific needs Provide the country input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) as instructed by Head of Operational Excellence Facilitate country demand process to channel (e.g. process or application) as instructed by Head of Operational Excellence. Steer and channel valid demands to the respective regional Head of Operational Excellence for consideration of implementation Receive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etc Consult with Regional Head of Operational Excellence with regard to (master) data standard, ensuring business needs are covered and oversee its implementation on country level in process and organizational standards Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc. Establish a framework to compare performance between branches within the country to share best Additional tasks / projects can be added in coordination with the respective (Sub-) Regional Head of Operational Excellence. What You Bring: Completed business, IT or engineering degree; Minimum 3 year experience as Operational Excellence manager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus Strong analytical skills are must Structured thinking ability Ability to see the bigger picture both from commercial/customer and operational/internal perspective High degree of accountability, results driven mindset Ability to align with stakeholders at all levels of the business and customer organizations Capable of communicating and collaborating with people of different regional backgrounds and roles Ability to perform under pressure and confidence to be performing strong Professional use of English, other languages are a plus Willingness to travel Candidate must be a dedicated FTE and not hold any position in Operations Dept. Unless there are less than 15 FTE in the Country Organization Welcome to Rhenus, where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. We are on the fast track, ready to unlock untapped potential. At Rhenus, we stand as one global team that thrives on collaboration. Because everyone contributes to our success, we value every voice and embrace every idea. Together, we shape the future of logistics and beyond. Empowered by you. As a logistics service provider, we are the value-added partner for customers all over the world. We analyse highly complex processes along the supply chain and optimise them through individual solutions for procurement, production and distribution. Whatever our customers want to achieve – we stand by their side and pave the way. In our decentrally organised business units, we provide future-orientated services for the logistics of tomorrow. If you have technical problems with your applicant account or if you do wish to withdraw your data, please do not hesitate to contact us via [email protected]

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