- Customer Communication: professional and timely response to customer and network inquires.
- Point of Escalation: Serving as the primary point of escalation both internally and externally.
- Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
- Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.
- Process Mastery: Total comprehension of customer processes.
- Fluent in English
- Desired - Bachelor’s degree in business, Supply Chain/Logistics, Data Science, Finance, Economics or related field
- One year of work experience in logistics, freight forwarding, or related field
- Completion of the Customer Service Program (or future enrollment)
- Desired – Co-Pilot AB-730 certification, Microsoft MOS certification
- Desired - Qualifications in supply chain management or logistics
- IATA/FIATA
- University/Specialist Certifications
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus