EXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Quotes
- In conjunction with Transcon Manager, create quotes for Export operations.
- Meet deadlines set by customers and sales/retention on responding to pricing requests.
- Review feedback from sales/retention, network and customers on rate competitiveness.
- Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system)
Procurement & Service providers.
- Review and analyze carrier rates.
- In conjunction with Transcon Manager, work with carriers to keep rates fresh and competitive.
- Transition & Implementation with carriers.
- To confirm or negotiate capacity for new business.
- Market update.
- Develop new carriers.
- In conjunction with Transcon Manager, perform the carrier evaluations each Quarter.
Rate & Surcharge Maintenance
- Maintain rate databases updated.
- Maintain and distribute information about increases and changes on the market.
- Follow up and revise the expiring rate agreements and contracts.
General Support
- Provide general support for sales/retention on Transcon pricing.
- Provide other general pricing support as specified by the network.
- Provide support to operational team on approval of quotes from customers.
- Provide support to operational team on the registration of rates on ATS and with the carrier.
- Provide support to operational team on the compliance of Expeditors policies.
Knowledge:
- A good understanding of Expeditors’ Products and Services.
- Understanding freight forwarder industry in special Transcon Product.
- Hazardous Materials certification (optional).
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Very detail oriented.
- Ability to manage multiple deadlines and projects.
- Capability to negotiate with suppliers.
- Analysis of data.
- Pro-active, strong organizational skills.
- Good Microsoft Office and computer skills
- Fluent in English.
Behaviours:
Positive and willing to help attitude
Training Requirements:
- Meet company standards of 52 hours training per year, including as needed management/leadership training
Education and Experience:
- Bachelor’s degree (B.A.) from four-year college or university; or 4 years-related.
- Experience and/or training; or equivalent combination of education and experience.
- At least two years of experience in distribution/inventory control.
- Previous supervisory experience