Administration Assistant.

Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office . As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries. There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience or experience handling data subject access requests, it’s transferable skills and qualities that we value here at Davies. 

Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
Assessing and acknowledging all data or information requests as appropriate
Co-ordinate the collation of all data relevant to data subject access requests
Efficiently handling client and policyholder queries, whilst following standard procedures
Ensuring compliance with our contractual and regulatory requirements
Recording full and accurate updates within our systems
Contributing to a happy team working environment 

Previous experience with handling data subject access requests would be advantageous
A professional and adaptable communication style – both written and verbal
Efficient administrative skills
A keen eye for detail
Strong numeracy, literacy, and IT skills
A proactive attitude, and an enthusiastic approach