City/State: Nyack, New York Department: Laboratory Bargaining Unit: NH- SEIU-1199 Work Shift: Day Work Days: DAYS VARY Scheduled Hours: 4AM - 12PM Scheduled Daily Hours: 8 HOURS Hours Per Pay Period: 24 Hourly Rate/Range: $25.34/$26.12 per hour For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary Responsible for efficient and safe collection of blood samples from patients (Nyack Hospital inpatients and outpatients) for laboratory analysis or other medical purposes. Interacts with medical, nursing and laboratory staff in a professional manner at all times. Assembles equipment, such as tourniquet, needles, sharps containers, blood collection devices, gauze, cotton, alcohol swabs, and bandages on work tray, according to requirements for specified tests and procedures. Verifies or records identity of patients and converses with patient to allay fear of procedure. Applies tourniquet to arm, locates accessible vein, cleans puncture area with antiseptic, and inserts needle into vein to draw blood into collection device. Withdraws needle, removes tourniquet while applying treatment to puncture area, labels all blood containers for subsequent processing. May prick finger or heel to draw blood. Performs clerical and computer responsibilities as assigned. Assists with "difficult" draws on units. Essential Functions JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. * 1. Demonstrate excellent interpersonal skills, ability to explain procedure and put the patient at ease prior to collecting the specimen. 2. Verifies patient information utilizing standard hospital procedure to ensure positive patient identification. 3. Proficient in blood collection by venipuncture and capillary technique from patients of all age groups, infant to elderly, utilizing aseptic technique to obtain blood for laboratory testing. 4. Collects specimens and is responsible for the completion of routine workload in the specimen collection/processing areas according to established hospital and laboratory policies and procedures. 5. Correctly labels the collection container in the presence of the patient with pertinent patient information necessary for identification, and subsequently must complete and file companion paperwork to trace the route of the sample from collection to lab work, final analysis and diagnosis, and finally to proper disposal of fluids. * Document on addendum age specific competency. Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer/patient and family. 2. Demonstrates positive communication with people of different cultures, values and beliefs. 3. Demonstrates the ability to acknowledge customer/patient concerns and takes corrective action. 4. Demonstrates compliance with identified customer service behaviors. 5. Provides escort to customers/patients when necessary. PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment. BUDGET: 1. Demonstrates fiscally prudent use of equipment and supplies. 2. Utilizes charge process for supplies/equipment. PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital Hospital-Wide Standards A. Organizational Demonstrates adherence to Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” I will: • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” I will: • See projects through to ensure completion. • Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” I will: • Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” I will: • Maintain a clean, neat, and professional appearance. • Adhere to the Hospital's dress code policy. • Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” I will: • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” I will: • Anticipate and address my patients’ and customers’ needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. Qualifications High School Required or GED Required 1-3 years 1 – 3 years or graduation from phlebotomy training program that provided clinical hours Required Possess basic telephone, organizational, and computer skills. Flexible in work schedule hours. Excellent customer service skills, ability to work with minimal supervision. Phlebotomy certification from an accredited agency Upon Hire Preferred Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match. As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment. Team members benefit from: Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City. While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County. Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families. Whether you’re growing your family and looking for good schools and family-friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need.

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