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As a Global IT support administrator, you are responsible for ensuring your fellow Monks can keep creating fantastic work! You would be part of a Global IT team focusing on a hybrid blend of office support & remote support Our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity.
In this role, you would be responsible for the following:
- Delivering IT support across the globe via our ticketing system, mainly focusing on issues in the LATAM region.
- Offer in-office IT support to our Buenos Aires office 5 days a week (defined by the company) or on a case-by-case basis.
- Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack chat.
- Onboarding and Offboarding of employee accounts & technology, including managing employee accounts & account lifecycles.
- Auditing & maintaining IT policies, procedures & documentation that provide technical support to the entire organization.
- Auditing & maintaining al inventory/assets management
Technical experience needed for this role:
- 3+ years of experience in IT support
- Good communication skills – both written and verbal (English)
- Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
- Extensive Mac and macOS knowledge (Windows knowledge is a plus)
- Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft Active directory, Powershell basic knowledge.
- Application support for creative and business software packages.
- MS365, Adobe, Azure, Slack, etc
- Knowledge of networking, client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, & enterprise Antivirus products
- Experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice, SSO solutions (OneLogin, OKTA, DUO)
Our team is looking for the following:
- Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
- Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
- Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.
- Have the ability to manage time & effectively prioritize numerous projects at one time.
Plusses:
- Experience with automation tools such as Workato or BetterCloud
- Experience with Freshservice is a plus!
- Working experience with Linux or Windows systems
- Experience with Ethical Hacking tools, such as vulnerability scanners and network mapping tools
Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!
#LI-Onsite #LI-AS1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.