E-commerce Operations Associate - ENG.

Join a team that values you. At StaffRight, we connect top-tier remote professionals with fast-growing US brands. With competitive pay, health insurance, paid time off, and dedicated HR support, you will build a sustainable long-term career with our client.

We are seeking a proactive, highly organized Operations Associate to manage the end-to-end Order-to-Cash (O2C) pipeline and first-line customer operations for an expanding US-based clean-label food and beverage brand. Reporting directly to the CEO, you will ensure daily order fulfillment, manage accounts receivable, handle customer inquiries, and document operational SOPs in real time.

What You’ll Be Doing

• Order Processing & Multi-Channel Fulfillment:
• Enter and manage orders across all sales channels—including wholesale/EDI via SPS, email purchase orders, Choco, Shopify, Amazon, and Walmart—directly within the ERP system (Doss).
• Troubleshoot and resolve order exceptions, including incorrect SKUs, pricing mismatches, and missing customer details.
• Coordinate with fulfillment centers regarding shipping status, shipping labels, packing slips, and custom handling instructions.
• Invoicing, Collections & Account Reconciliation:
• Create and issue accurate invoices in QuickBooks Online for all shipped orders.
• Reconcile customer payments against open invoices in QuickBooks Online.
• Monitor aging accounts, send payment reminders, follow up on overdue balances, and research deductions and chargebacks.
• First-Line Customer Support:
• Respond to tier-1 customer inquiries across Shopify, Amazon, Walmart, and wholesale accounts regarding order status, shipping delays, returns, refunds, and invoice clarification.
• Use established reply templates and SOPs, escalating product quality issues, food safety concerns, pricing exceptions, and VIP account inquiries to leadership.
• Account Administration & Process Documentation:
• Complete new-account onboarding paperwork, including vendor forms, spec sheets, price lists, and product certificates.
• Maintain clean, organized records across Doss, QuickBooks Online, and Microsoft SharePoint.
• Author clear, step-by-step SOPs for newly established workflows as you learn them.

What We’re Looking For:

• Experience: 2+ years of hands-on experience in order management, operations support, or e-commerce administration (experience in CPG or food & beverage preferred).
• System Knowledge:
• Hands-on experience with ERP/inventory management platforms (Doss, NetSuite, Cin7, or similar).
• Solid working knowledge of QuickBooks Online.
• Familiarity managing order queues on Shopify, Amazon, and Walmart Marketplace.
• Experience with EDI platforms (e.g., SPS Commerce) and ordering tools like Choco is a strong plus.
• Communication Skills: Excellent written and verbal English communication skills, with the ability to maintain firm yet professional correspondence for AR collections and customer service.
• Accountability & Process Habits: Self-starter mindset capable of operating in an evolving environment where SOPs are actively being built.
• Schedule: Full-time availability from 8:00 AM – 4:45 PM US Pacific Time (PT).
• Availability: Able to start within 2 weeks of offer acceptance.

Technical Requirements:

• Comfortable using time-trackers (e.g., Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable high-speed internet connection (at least 50 Mbps)
• Available backup equipment/power supply in cases of power and internet outages
• Proficiency with Microsoft Office tools (SharePoint, Outlook), Google Workspace, and communication tools like Slack

Benefits Why You’ll Love Working Here:
💰 Competitive Compensation We offer a competitive monthly salary starting at PHP 50,000 - PHP 60,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.

🏥 Comprehensive Health Coverage Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.