Patient Billing Support Specialist

Position Overview

The Patient Billing Support Specialist provides patient customer service, administrative assistance, and billing support for the Imperium NeuroWellness Department.

This position works closely with the Billing Specialist to assist with patient accounts, insurance claims, payment inquiries, and daily billing operations. The ideal candidate is organized, detail-oriented, dependable, and committed to providing excellent patient service.

This is a full-time, in-office position that requires availability to work evenings and weekends.

Key Responsibilities

Patient Customer Service

• Answer patient questions about billing, account balances, insurance, and payments.
• Provide friendly, professional assistance by phone and email.
• Help resolve patient billing concerns and follow up as needed.

Billing & Insurance Support

• Assist the Billing Specialist with insurance claims, payment posting, and account follow-up.
• Verify patient information, insurance details, and billing accuracy.
• Help identify and correct billing errors or denied claims.
• Follow up on outstanding claims and patient balances as assigned.

Administrative Support

• Provide daily administrative support to the Imperium Neurowellness department.
• Maintain accurate patient records and billing documentation.
• Assist with data entry, document processing, and account updates.
• Communicate with team members to resolve patient and billing issues.
• Complete assigned tasks accurately and on time.

Confidentiality & Compliance

• Protect patient information and follow HIPAA requirements.
• Maintain accurate and organized records.
• Follow company policies and billing procedures.

Qualifications

• Experience in customer service, administrative support, or medical billing preferred.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Comfortable using computers, entering data, and learning new software.
• Ability to multitask, solve problems, and manage daily responsibilities.
• Dependable, professional, and able to work well with a team.
• Medical billing or insurance experience is a plus but not required.

Schedule & Work Requirements

• Full-time, in-office position.
• Evening and weekend availability required.
• Reliable transportation and consistent attendance required.
• Ability to work independently and support a fast-paced team environment.

What We're Looking For

We are looking for a dependable, patient-focused team member who communicates professionally, stays organized, and takes pride in their work. The ideal candidate is willing to learn, pays attention to details, follows through on responsibilities, and works well with others.

This position plays an important role in supporting our patients, the Billing Specialist, and the daily operations of Imperium Neurowellness.