Emergency Services Manager
Location: Northern Virginia
Base Salary: $95,000-$120,000 + performance-based bonus
Total Compensation Potential: $180,000+ for high performers
Position Overview
A growing property restoration company in Northern Virginia is seeking an experienced Emergency Services Division Manager to lead its water mitigation and emergency services operations.
This position is responsible for the overall performance of the water mitigation and emergency services division, including team leadership and development, project execution, operational efficiency, customer and carrier relationships, quality control, and profitability.
The ideal candidate brings strong water mitigation and restoration experience along with proven leadership skills. This person should understand the technical side of water mitigation and emergency services while also being able to lead a team, solve complex problems, manage competing priorities, and drive strong operational and financial results.
Key Responsibilities
- Recruit, train, coach, and develop a high-performing water mitigation and emergency services team while creating a culture of accountability and continuous improvement.
- Oversee the launch, execution, and profitable completion of emergency water mitigation projects.
- Manage and delegate day-to-day field operations, ensuring projects are properly staffed, scheduled, documented, and completed according to established standards.
- Monitor active job sites to ensure safety compliance, quality control, proper documentation, and consistent execution.
- Serve as the primary point of resolution for complex situations involving property owners, insurance carriers, adjusters, vendors, and field team members.
- Communicate and negotiate effectively with insurance carriers, local adjusters, desk adjusters, and program specialists.
- Partner closely with estimating, reconstruction, and administrative teams to maintain strong communication and ensure smooth project handoffs.
- Monitor operational performance and help drive the profitability and ROI of the water mitigation and emergency services division.
- Identify opportunities to improve workflows, field productivity, documentation, customer experience, and overall operational efficiency.
- Utilize restoration technology platforms to streamline scheduling, documentation, communication, and project tracking.
- Embrace new technology, including AI and automation tools, to improve efficiency and accuracy across the division.
- Provide ongoing coaching and identify real-time training opportunities for field team members.
Qualifications
- 5-7+ years of proven experience leading and developing teams in a fast-paced restoration or emergency-services environment.
- 5-7+ years managing the P&L of a department.
- Strong background in water mitigation and water damage restoration, with a thorough understanding of the water mitigation process from initial response through project completion.
- Experience overseeing field operations and multiple active mitigation projects.
- Strong understanding of water extraction, structural drying, moisture monitoring, equipment utilization, documentation, and industry best practices.
- Experience working with insurance-related property losses and communicating with insurance carriers and adjusters.
- Proficiency with Xactimate and Symbility estimating software.
- Experience working across restoration job-management, documentation, scheduling, and project-tracking platforms.
- Strong understanding of operational performance, job costs, labor and equipment utilization, and project profitability.
- Exceptional leadership, critical-thinking, problem-solving, organization, and conflict-resolution skills.
- Ability to remain calm and make sound decisions in high-pressure situations.
- Strong written and verbal communication skills with the ability to communicate professionally and empathetically with customers, team members, and insurance professionals.
- High level of comfort with technology and the ability to quickly learn and utilize multiple software platforms.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- IICRC water mitigation certifications are preferred.
- Valid driver's license and ability to travel throughout the Northern Virginia service area.
Compensation & Benefits
- $95,000-$120,000 base salary
- Performance-driven bonus tied directly to the water mitigation team's ROI
- Total compensation with bonus of $180,000+ for high performers
- Health, dental, and vision insurance
- 401(k) with company match after one year
- Paid holidays, sick days, and vacation
- Industry certification reimbursement
- Ongoing training and professional development
- Opportunities for career advancement
Service Area
This position supports projects throughout Loudoun, Fairfax, Fauquier, Stafford, and Prince William Counties in Northern Virginia.