Commercial Renewals Manager (Evergreen)

As a Renewals Manager, you own the end-to-end renewals process for your portfolio of Paessler customers across EMEA. Your goal is to secure timely renewals, win long-term commitments, and maximize customer retention. You act as a trusted advisor, working directly with customers and partners to build strong relationships and lead renewal negotiations.

You work closely with Sales, Customer Success, and Channel teams to deliver a seamless customer experience, manage churn risk early, and identify opportunities for expansion.

Please note: We can only consider applications from permanent residents of Germany, Poland, the Netherlands, Italy, Spain, Greece, Croatia, and the UK.

• Lead the transition of customers (Direct and Channel) from perpetual licenses to subscription licensing, with a high retention rate and multi-year commitments.
• Drive subscription renewals with multi-year commitments and a high retention rate.
• Lead strategic price negotiations and handle objections to secure renewals and protect retention.
• Own, schedule, and lead biweekly renewal review meetings with top-tier partners to maintain high gross dollar retention (GDR), support channel renewals, and address churn risks early.
• Build credibility and trust by addressing customer questions, concerns, and feedback on products, services, and features.
• Develop long-term customer relationships by understanding use cases, business goals, and desired outcomes.
• Identify and engage key stakeholders, including senior decision-makers, to strengthen partnerships and align on decisions.
• Manage and grow a portfolio of accounts, ensuring customer satisfaction, retention, and expansion.
• Meet response times and SLAs by monitoring tickets and managing customer communications.
• Manage and prioritize your own pipeline of renewal opportunities, with accurate activity tracking in Salesforce (CRM).
• Collaborate across teams to resolve customer concerns, streamline processes, and deliver solutions.
• Track and analyze customer health metrics (NPS, CSAT, and others) and put targeted improvement plans in place.
• Work with Channel Account Managers (CAMs), Distribution Account Managers (DAMs), and internal teams to deliver a seamless channel purchasing experience for end customers.

• You are an optimistic, positive, strong communicator who thrives on customer engagement, value selling, and owning your book of business.
• You have a deep interest in technology, enjoy learning new topics, and use empathy to meet other people's needs.
• You are highly organized and motivated by reaching goals and hitting targets.
• You are collaborative, proactive, curious, and a self-starter.
• You have excellent English, written and spoken. Additional European languages are an advantage.
• You have strong communication and interpersonal skills, with excellent phone and email etiquette.
• You solve problems effectively and communicate clearly.
• You build professional, trusting relationships with customers around the world.
• You manage multiple priorities and tasks at the same time.
• You have experience with CRM systems, Salesforce preferred.

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• Permanent employment contract 
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 400+ employees

A note on our hiring approach for this job:
At Paessler, we are continuously growing and always on the lookout for top talent. This is an evergreen posting, meaning we are proactively building a talent pool of exceptional Renewals Managers for upcoming opportunities across EMEA. While we may not have an immediate opening on the desk today, we review applications regularly, conduct preliminary interviews with promising candidates, and keep in touch for when the right role opens up. If you are passionate about SaaS renewals and customer retention, we want to hear from you!

Make it easy for yourself and use the application button below.
 
Your contact person for this great job is Annalena Klein.
 
And at the end, a very important note:
For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!