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Main Purpose · Act as the primary local functional and operational IT point of contact for Retail in Guatemala, connecting business stakeholders, station operations, local vendors and Regional/Global IT teams. · Combine business analysis with operational ownership: understand local processes and needs, translate them into clear IT requirements and actions, and ensure initiatives, issues and improvements progress through to closure. · Ensure disciplined follow-up and clear communication across stakeholders, providing visibility of priorities, open actions, risks, decisions and progress. · Coordinate local workstreams for projects, enhancements and vendor activities, following Regional IT and PMO practices without direct people-management responsibility. · Maintain a hands-on, field-oriented approach, including regular interaction with station operators and visits to operational sites to understand issues, support pilots and validate solutions in real operating conditions. Key Responsibilities Business Partnership & Functional Analysis · Work closely with business users, station operators and key stakeholders to understand processes, operational pain points, requirements and improvement opportunities. · Translate business and operational needs into clear functional requirements, user stories, specifications or actionable inputs for Regional IT teams and vendors. · Challenge unclear, incomplete or impractical requirements and help define solutions that are realistic for local operations. · Facilitate meetings, workshops and working sessions to clarify requirements, priorities and expected outcomes. · Provide business stakeholders with clear visibility of IT activities, decisions, dependencies and next steps. · Develop strong functional knowledge of the local Retail IT application landscape and coordinate functional training for key users when required. Project, Initiative & Vendor Coordination · Coordinate and drive local workstreams for selected projects, enhancements and change requests, following Regional PMO and governance practices. · Maintain structured follow-up of milestones, dependencies, risks, decisions, actions and owners through to closure. · Coordinate day-to-day activities with local vendors and Regional/Global IT teams, ensuring agreed timelines and deliverables are met. · Support scope definition, prioritization and planning for new initiatives and enhancements. · Act as the local project coordinator for selected initiatives, ensuring operational readiness, stakeholder alignment and timely escalation of blockers. · Track vendor commitments and SLA performance; participate in service reviews and follow up corrective actions when required. · Influence and coordinate stakeholders without direct authority, driving clear ownership, accountability and timely follow-up across business, vendors and IT teams. Field Engagement, Testing & Implementation · Maintain close contact with station operators and field teams to understand how IT solutions perform in day-to-day operations. · Visit service stations and operational sites as required to support issue analysis, pilots, testing, change validation and on-the-ground problem solving. · Participate in functional testing, UAT, pilots and post-implementation validation, confirming that delivered solutions meet agreed requirements and work effectively in real operating conditions. · Capture issues and feedback identified during pilots or deployments and ensure they are assigned, followed up and resolved. · Support local project transitions into production, including go-live preparation, stabilization and operational handover. · Identify improvement opportunities based on direct observation, operator feedback, incident trends and recurring operational issues. Operational IT Ownership & Service Continuity · Act as the local escalation point for incidents handled by support teams or vendors when deeper local analysis, evidence gathering or business coordination is required. · Ensure critical incidents, service risks and recurring issues have clear ownership, appropriate escalation and timely communication. · Support incident, change and problem-management processes in accordance with Puma IT policies. · Monitor local service quality, recurring issues and operational trends, and drive follow-up actions with the relevant teams. · Maintain an updated view of local IT solutions, configurations, interfaces and key dependencies. · Proactively identify local operational risks and coordinate mitigation actions. · Provide regular operational reporting to the Regional Retail IT team, highlighting service trends, risks, recurring issues and open actions. Candidate Profile Must Have · University degree in Information Systems, Computer Science, Engineering, Business Administration or a related field. · 5+ years of experience in IT roles combining business/application analysis, IT operations, service delivery or project/initiative coordination. · Experience working directly with business users and operational environments, preferably where technology supports multiple physical sites. · Experience gathering and analyzing requirements and translating operational needs into IT actions, improvements or solution inputs. · Experience coordinating vendors and/or internal technical teams, with clear ownership of actions and follow-up. · Experience participating in implementations, functional testing/UAT, changes, pilots or production stabilization. · Strong communication, organization and follow-up skills, with the ability to provide concise status, identify blockers and escalate appropriately. · Ability to work autonomously as the primary local IT point of contact while collaborating with remote Regional/Global teams. · Hands-on mindset and willingness to regularly visit service stations and operational sites. · Working knowledge of IT service-management concepts such as Incident, Change and Problem Management. · Fluent Spanish and working proficiency in English. · Personal mobility (own vehicle) to regularly visit nearby service stations as part of daily activities; for scheduled visits to stations farther away, the company covers travel expenses (per diem), but does not provide a vehicle. Preferred · Experience in Retail, Energy, Oil & Gas, logistics or another multi-site operational environment. · Exposure to Retail IT applications, POS, store/site systems, loyalty, fleet or other business-critical operational platforms. · Experience with infrastructure, networking or mobility solutions in distributed environments. · ITIL certification or equivalent practical service-management experience. · Experience working in multicultural or regional organizations. · B2C business exposure and understanding of fuel and convenience retail are a plus. Key Competencies · Strong follow-up and execution discipline: consistently tracks actions, deadlines, dependencies and commitments until closure. · Clear and proactive communication: keeps business, operators, vendors and Regional IT aligned on status, risks, decisions and next steps. · Ownership and autonomy: takes responsibility for moving issues and initiatives forward even when execution depends on other teams. · Operational mindset: understands the impact of technology on physical-site operations and prioritizes according to business impact. · Business and functional analysis: can understand a need, challenge it constructively and translate it into clear IT requirements or actions. · Coordination without authority: can align vendors, technical teams, business stakeholders and field users without direct people-management responsibility. · Hands-on and field-oriented: is comfortable going to the site, observing the problem, testing the solution and working directly with operators. · Problem solving and prioritization: structures complex situations, distinguishes symptoms from causes and drives practical resolution. · Stakeholder management: builds credibility with users, vendors and internal teams at different levels. · Adaptability and resilience in a fast-paced environment with competing priorities. What Success Looks Like · The business and station operations have a trusted and responsive local IT point of contact. · Open actions, incidents, project tasks and vendor commitments have clear ownership and disciplined follow-up. · Business stakeholders receive timely, concise and transparent communication. · Requirements are understood and validated before implementation, and solutions are tested in real operational conditions. · Projects, changes and pilots are coordinated effectively at the local level and stabilized successfully. · Recurring operational issues are identified and converted into concrete improvement actions. · Critical risks and blockers are escalated early, with evidence and clear recommendations. · Regional IT receives accurate visibility of Guatemala priorities, risks and progress. · No critical topic is lost due to lack of ownership, communication or follow-up. Puma Energy is a leading global energy business which supplies, stores and distributes petroleum products in 48 countries across six continents. Founded in 1997, Puma Energy has its headquarters in Singapore and Geneva and employs over 8,000 people globally with regional hubs in South Africa, Puerto Rico, Australia and Estonia and have recently setup a Global Delivery Center in Mumbai, India. Puma Energy has a network of 100 storage terminals, more than 3,000 retail sites, and a presence at over 80 airports. Our mission is to energize communities to help drive growth and prosperity by sustainably serving our customers’ needs in high potential countries around the world 
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Trafigura
Guatemala - Puma Office, Guatemala
Retail IT Business Coordinator.
more at Trafigura.
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