This is a Maternity Cover key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Produce timely quotations with supporting documentation and drawings for a range of standard and customized solutions to meet the customer's specifications.
Reporting to the Customer Service Team Leader, in this role you will be working in a large team working closely with External Sales Teams and Service department.
In this role you will ensure quotations are recorded accurately and in a timely fashion maintaining departmental KPI’s, ensure technical documentation, specifications, customer purchase orders are accurate prior to issue to contracts being booked in and respond swiftly to all customer queries within pre-agreed timescales.
This role would suit someone who has experience within customer service and is looking to forge a career within a technical sales environment.
Experience Requirements:
- basic Engineering or Technical knowledge
- Experience of dealing with quotations
- Able to provide exceptional customer service
- Good communication skills
The Successful Candidate:
- Good accuracy and attention to detail
- Experience in using Microsoft Office
- Desirable Degree or Engineering / Technical Qualification
- Fluent English & German
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For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.