Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Responsibilities Manage end-to-end maintenance coordination, including signatory updates, IDEAL setup, additional account openings, name/address changes, and GST number maintenance. Coordinate with dispatch and runner services for timely document pickups and deliveries. Facilitate manual transactions, including Fixed Deposit (FD) creation, Bank Guarantee (BG) issuance, Demand Draft (DD) issuance, cheque requests, and manual RTGS / NEFT / A2 / A1 payments. Liaise and coordinate closely with clients and internal teams to ensure seamless transaction processing and query resolution. Provide timely month-end conversion updates to customers. Support clients on the IDEAL digital banking platform, assisting with onboarding, maintenance, and troubleshooting. Deliver high-quality client service to SME Banking clients, ensuring prompt resolution of issues and adherence to service standards. Requirements Prior experience in client services, transaction banking, or operations within Institutional or SME Banking. Sound knowledge of banking products and processes, including trade finance (BG), payments (RTGS/NEFT), and account maintenance. Familiarity with corporate online banking platforms, with prior experience in IDEAL being highly advantageous. Strong coordination, multitasking, and organizational skills to manage daily operational tasks and dispatch services. Excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders. High level of accuracy, attention to detail, and problem-solving capabilities. Degree or diploma in Business, Finance, or a related discipline. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: Mumbai Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Senior Associate, Generalist, Client Services, SME Banking, Institutional Banking Group.

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